Hotline services in the healthcaresector: what you need to know
The new Whistleblower Protection Act (HinSchG) also affects the healthcare sector. This includes hospitals and clinics, the pharmaceutical industry, medical technology and health insurance companies. Here, too, hotlines play an important role in uncovering malpractice, quality assurance and promoting patient safety.
Report Violations Safely and Confidentially
Reporting points offer employees a safe and confidential way to report violations or misconduct. These can include, for example, fraud, abuse, corruption, violations of medical standards, violations of patient rights and patient safety, violations of labor law guidelines, or other ethical violations. The reporting points serve as a secure channel to collect, verify, and forward this information to the responsible authorities.
By reporting corruption, bribery, unfair practices, or violations of compliance guidelines, criminal investigations can be initiated and legal actions can be taken. This contributes to the promotion of integrity, transparency, and good governance in healthcare.
Reporting patient safety violations is a particularity in healthcare
Reporting points help to uncover potential risks and dangers for patients. By reporting treatment errors, adverse events, or dangerous practices, measures can be taken to improve patient safety and reduce the risk of harm. This helps to improve the quality of medical care and prevent complications.
Reporting points support successful quality management in hospitals
Reporting points are an important tool for quality management in healthcare. By reporting problems or inefficient processes, improvement measures can be implemented promptly to increase the quality of medical care. The collected information can help identify weaknesses, indicate training needs, and optimize processes.
Prevention and training are essential for a successful and legally compliant reporting point
Reporting points can also contribute to the prevention of violations by providing training and training materials. By sensitizing employees to ethical standards, patient rights, and compliance regulations, potential violations can be minimized or even avoided. Reporting points can serve as a resource to inform employees about their responsibility in reporting misconduct or violations.
Outsourcing saves costs and guarantees legal certainty and trust in the reporting point
Outsourcing to service providers like eagle lsp is cost-efficient and legally compliant at the same time. We already have the technical know-how and legal expertise to set up and operate a reporting point in a legally compliant manner. In addition, outsourcing provides the necessary independence and thus trust in the reporting point and the process.
Despite the outsourcing of the reporting point, eagle lsp acts as the operator of your internal reporting point. This way, internal solutions can be found without carrying the report to the outside. This is particularly important in view of the sensitivity of the data exchanged, but also to avoid damage to reputation.
Especially in healthcare, it is important to continuously promote integrity, quality, and patient safety. You haven’t implemented a reporting service yet? Then we should talk!
As of: June 15, 2023
